If you wish to pass on a comment or let us know how we have exceeded your expectations, we will make sure that all of the staff involved are told about your praise. Please speak to a member of the clinic or reception team in the first instance or if you prefer, please write to:

Compliments and Comments
Peninsula Dental Social Enterprise CIC
20 Research Way
Derriford, Plymouth
PL6 8BT

PDSE operates a transparent and open complaints process in line with NHS and General Dental Council guidance. If you have an issue please talk to your Dental Care Professional or a member of the clinic or reception team. We will endeavour to resolve any complaint informally within the first instance. If this is unsuccessful, you may wish to make your complaint formally in writing to:

Governance and Operations Manager
Peninsula Dental Social Enterprise CIC
20 Research Way
Derriford, Plymouth
PL6 8BT

If we cannot resolve your complaint immediately and an investigation is required, we will acknowledge receipt of your complaint within 3 working days and respond within 28 working days to your concerns. We will endeavour to keep you updated throughout the process

If you remain dissatisfied with our response, please let us know and we will provide details of how to escalate your complaint further to the relevant organisation. This may be:

• Patient Advice and Liaison Services
• Relevant patient advocacy service
• General Dental Council
• Care Quality Commission
• Parliamentary Health Service Ombudsman

Peninsula Dental Social Enterprise takes all our complaints very seriously. We operate a process of continuous improvement where all complaints are evaluated and where necessary any lessons learned are included into our ongoing quality improvement plan

We use any feedback received to better the experience of our service.

Temperature in the waiting room – We now have an ambient temperature controller to ensure a pleasant environment.

Nothing to read in waiting room – There are now magazines in all patient waiting areas.