How to make a complaint?
If you would like to make a complaint, please let us know as soon as possible so that we can begin to investigate. We encourage you to speak openly about your concerns, which will be treated in confidence, with courtesy and sensitivity.
You can make a complaint in writing to:
Plymouth Science Park
20 Research Way
Or via email to firstname.lastname@example.org
We can only investigate complaints made within 12 months of the event, under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. If more time has passed, you should tell us the date on which you first realised there was something to be concerned about. If we cannot resolve your complaint immediately and an investigation is required, we will acknowledge receipt of your complaint within 3 working days and respond within 28 working days to your concerns. We will endeavour to keep you updated throughout the process.