Patient feedback comments submitted during October 2023:
Derriford
As usual, RG and IB were outstanding and courteous in their treatment, personal attentive care and informative in all that they did
I was listened to and outcome I wanted happened
Impressive care by several staff when there. Was a problem with the extraction, kept informed throughout
US and AG were very helpful and gentle
Because I was made to feel relaxed and comfortable and I was very happy
Polite, friendly and knowledgeable
I have been made to feel very at ease and comfortable
The student and staff were excellent
The girls are fantastic at their job can’t thank them enough
Excellent care and understanding. Felt listened to
Treatment and explanation of work being carried out first class
Excellent patience, very kind, excellent service
Information, attitude empathy of student
I had really patient and calm students
I left the clinic today feeling good about my treatment today
Very professional and friendly, seems to care. Makes me feel more at ease.
NS taught me so much today about cleaning my teeth properly. She was very kind and has made a very nervous patient feel very relaxed
Very polite and professional as always
Very efficient in reception and consultation
Excellent interpersonal skills and professional
Very attentive, considerate and reassuring
I am encouraged with the personal continuing care I give to my own teeth because of the treatment, care, and gentleness given by RG and IB. Thank you
LL has taken care to keep me informed throughout
I would like to say a massive thank you to my dental nurse I’m very happy and I could of fell asleep through treatment
AS and her dental nurse CK are absolutely brilliant and have a fantastic future thank you girls and everyone else
RG and IB were impeccable in their treatment to me. The courtesy and tenderness they applied, whilst keeping me informed of all they were doing….all credit to them…Top notch
I feel very happy with the whole experience
Just to add I am very grateful for the treatment I am receiving
I am very pleased with the care I have received
Devonport
Excellent advice and service
Dentist was very good and friendly
Very kind and thoughtful staff
Very professional
Confident with procedure
Very good staff and experience
Rm makes you feel comfortable from start to finish
The staff team was very patient with me and great support was given made to feel very comfortable
The reception team were so friendly & helpful
It was good because the staff are friendly
Lovely, pleasant staff, very clean, feel very confident in staff
My dentist was amazing
Exeter
Made to feel calm reassured Kind compassionate, couldn’t have been any better
Very good treatment and kept informed about my treatment
Clearly explained everything and took their time
My dentist makes me feel at ease and explains everything thoroughly
Lots of patience clear communication and friendly
Kind and understanding with the patient
Very good explanations
They were polite, gentle and explained in great detail
Both students were friendly and helpful in explaining what was happening
Very thorough and informative
My student was very friendly and helpful
The dentist was a pleasure to be seen by.
Very good treatment and explanations of what was being done
Very good because they were really, really kind and caring they are really fun
Very kind students Non-judgemental treatment
Kept me fully informed throughout the session. Very friendly
The gentleman and lady that I had my appointment with today wear amazing and explained everything very thoroughly
Very well done and talked all about it
The students were very good and helpful and friendly
DO and AN were great and welcoming
Very good service and very thorough
Made to feel at ease. Care was important
Felt well looked after and they were very respectful.
Excellent student, explained everything well
Because I was told what was happening and Basil and Zoe were brilliant
Very professional and confident young man
Felt very cared about. Good feedback and explanation. Comfortable and relaxed throughout
Well looked after, all questions answered
The students are amazing here. Very friendly and extremely polite! Will recommend to family and friends
I want to see her again next time and it was super helpful and informative. Thank you
The students were very nice to speak to, very informative in what they are doing with the upmost care for the patient
Everyone is very friendly efficient and professional
All the staff were fantastic and very helpful.
My dentist had great bedside manner and seemed very thorough
Every visit I am treated with respect, everything is explained clearly. I always feel that I have the final say and all the students / staff are amazing
Truro
The staff and students are excellent
I feel very privileged to have these two ladies working on my teeth and gums they reassure me and are very patient and kind to me. I know they are doing the best for my mouth health couldn’t ask for more so thank-you ladies!!!!
I was made to feel at ease, everything explained clearly
Gentle and careful with being scared
Really reassuring and informative
The lovely young lady, JM treated me with dignity and respect, she explained everything to me and was extremely pleasant and polite. Other members in the educational department who tended were also very friendly
The students were extremely friendly, and I felt at ease all through. Everything was explained to me efficiently
Friendly and explained everything simply
Cannot fault anything!!
Very positive in terms of action plan for the appointment, feedback throughout, and then next steps including selfcare.
Really capable dentist and good manner
I felt that I was treated in a professional manner
Always strive for perfection.
CM was very calm and confident. I felt reassured despite my anxiety.
Had a tooth out today and didn’t feel anything
Great commutation and made me feel comfort
Constantly spoken to about what’s happening and my comfort considered
Jess was great, knowledgeable and helpful with any questions
Very scared of the dentist and they were super friendly, very talkative and calming
The treatment feedback and information given by MK and RK was very good
Very good service, SA explained as we went along
PS was very welcoming and made me feel relaxed and at ease, explaining each process before doing it as well, assuring. Answered any questions I had
Excellent staff made to feel at ease
Very professional, friendly team. Best dentist appointment I’ve ever had! Great to learn more about my teeth and have such a thorough overview of everything
Both dentist I’ve seen have been lovely and very knowledgeable
Another excellent service given by JO and HR. Very happy
The students and supervisors treated me in a respectful and non-judgemental manner
Very helpful and knowledgeable very polite
Explained everything and my oral health has improved
Communication is good and they keep you calm
GB is paying much attention to getting everything right, very happy
MS was very thoughtful and reassuring and very thorough
No pain, nice dentists, felt very relaxed throughout the examination
Caring and understanding towards my fear of dentistry
I felt very relaxed and TN explained everything to me so I knew what was happening all along
Good communication about treatment. Lots of good tips given too!
I was made to feel comfortable throughout my appointment. Considered my concerns and allowed me to pause when needed. Explained the whole procedure so I could fully understand
DM was very knowledgeable and helpful and I feel like I am in very good hands.
Clear, knowledgeable communications. Put at ease
Staff, were all excellent, very professional, friendly, helpful
Very good communication skills and work ethic
Fantastic lady very helpful very patient
Friendly staff. Informative and patient
Friendly staff and answered all my questions
Treated with total respect and all explained perfectly
Mission accomplished with skill and very good explanation. Felt very professional
Everything was good professional and friendly
Students were very attentive and caring. They listened to me and, reassured when needed and explained everything really clearly
Advice from Teaching Staff to Students well communicated and well executed by Students
The two students I had today were extremely friendly and kind, they ensured I was informed of everything happening and felt comfortable
Treated me urgently and was very thorough and aware that I don’t like the dentist
Very kind and compassionate throughout the whole process of treatment
I am so happy to see a dentist at all and everyone has been lovely, welcoming, informative and professional
Relaxed nice easy going people
Answered all questions no matter how silly
Staff listen and make patients feel comfortable. They tell you what is happening with your treatment and are overall 10/10
Very friendly and very good communication
Everything went to plan with no issues
Impeccable treatment and care, tailored to my needs and very attentive staff
Great treatment. Comprehensive feedback on actions and then treatment plan
I appreciate the professionalism shown by someone so young
The dentist put me at ease and were really great
Very friendly and professional made me feel comfortable and confident in their ability
Treatment explained and plan developed
MW and LH were very thorough and so kind to me
Superb care and attention very sensitively handled
JM is amazing at making me feel calm
I had two teeth extracted. No pain at all with the injections or the extraction. JO and HR were very professional in every way. It was a lot less traumatic than I expected. Very happy
Very thorough and all explained so I know what’s happening and what to expect. Dentist has a friendly and engaging manner
Very informative, very kind, tick time to check in with me lots, presented very professional, was a pleasure to be helped
I was kept fully updated what was going on and put at ease
I was happy with the way I was treated and the professionalism of the student, her helper and her supervisor
Efficient and kept me calm in understanding with communication
Confident students and good communication
The staff and students are really helpful and professional and caring
Very efficient and professional service
Friendly was put at ease and everything was explained fully
Everyone was amazing, EF and CK were absolutely brilliant
Always professional and a happy and safe environment with no judgement but helpful advice
Great service and very happy calm environment
Students were very polite and friendly. They knew what they were talking about and were confident and competent in their abilities
Very helpful, explaining every step, it was a smooth start to finish process. Everyone was kind. It’s clean.
Very pleased with every aspect of my treatment and feel very confident in the abilities of both technicians
Pleasant and informative first appointment
Very safe, comforting staff, excellent bedside manner!
Everything was very well explained and treatment was carried out very well
Helpful make me feel assured and have confidence with all treatment
Very informative and made me feel relaxed
The students are very thorough and caring made me feel very comfortable
Appointments are on time, staff are all super friendly and professional
Was treated with respect and everything was explained thoroughly really positive experience
SA was patient and clear in his instruction. This is reassuring to the patient
Because they were great, friendly, explained everything clearly as well. Laid my fairs to rest
I was very impressed with the people and set up
Really informative and confident interaction
TN was a friendly student and RK as well they explained everything so well
Very good service and I’m very happy with the care and professionalism
Thank you so much for such a brilliant service!
Thank you so much for my treatment
Very happy, looking forward to a new smile.
Grateful to see a dentist, positive experience, brilliant staff
I am feeling more positive now than ever before. Thank you
Feel very involved and consulted at every stage
Thanks very much, feel like I’ve been in very good hands
Friendliness and professionalism of all staff
Good explanations of what’s happening with my treatment
I am delighted with the dentitions and supervisors and I am delighted with the way they explain clearly to me at all stages of my treatment
Excellent care and amazing treatment thank you
Looking forward to further sessions with these lovely guys
Great service, very person-centred approach, clarity with plan moving forward
Great guys need rewarding for their efforts deservedly
Thank you for your time and dental treatment
I would still highly recommend this facility
Yes, I like you had posters in the loo about…are you scared of your partner….great placing, great idea
I felt confident in the care of SA and AW
I am very grateful for this helpful and friendly service
AS and EG work well together and provide an atmosphere of both professionalism and proficiency. I am very grateful. Thanks
Just that I recognise a quality individual when I encounter one and today that is exactly how I feel, very impressed