Patient feedback comments submitted during October 2023:


As usual, RG and IB were outstanding and courteous in their treatment, personal attentive care and informative in all that they did

I was listened to and outcome I wanted happened

Impressive care by several staff when there. Was a problem with the extraction, kept informed throughout

US and AG were very helpful and gentle

Because I was made to feel relaxed and comfortable and I was very happy

Polite, friendly and knowledgeable

I have been made to feel very at ease and comfortable

The student and staff were excellent

The girls are fantastic at their job can’t thank them enough

Excellent care and understanding. Felt listened to

Treatment and explanation of work being carried out first class

Excellent patience, very kind, excellent service

Information, attitude empathy of student

I had really patient and calm students

I left the clinic today feeling good about my treatment today

Very professional and friendly, seems to care. Makes me feel more at ease.

NS taught me so much today about cleaning my teeth properly. She was very kind and has made a very nervous patient feel very relaxed

Very polite and professional as always

Very efficient in reception and consultation

Excellent interpersonal skills and professional

Very attentive, considerate and reassuring

I am encouraged with the personal continuing care I give to my own teeth because of the treatment, care, and gentleness given by RG and IB. Thank you

LL has taken care to keep me informed throughout

I would like to say a massive thank you to my dental nurse I’m very happy and I could of fell asleep through treatment

AS and her dental nurse CK are absolutely brilliant and have a fantastic future thank you girls and everyone else

RG and IB were impeccable in their treatment to me. The courtesy and tenderness they applied, whilst keeping me informed of all they were doing….all credit to them…Top notch

I feel very happy with the whole experience

Just to add I am very grateful for the treatment I am receiving

I am very pleased with the care I have received



Excellent advice and service

Dentist was very good and friendly

Very kind and thoughtful staff

Very professional

Confident with procedure

Very good staff and experience

Rm makes you feel comfortable from start to finish

The staff team was very patient with me and great support was given made to feel very comfortable

The reception team were so friendly & helpful

It was good because the staff are friendly

Lovely, pleasant staff, very clean, feel very confident in staff

My dentist was amazing



Made to feel calm reassured Kind compassionate, couldn’t have been any better

Very good treatment and kept informed about my treatment

Clearly explained everything and took their time

My dentist makes me feel at ease and explains everything thoroughly

Lots of patience clear communication and friendly

Kind and understanding with the patient

Very good explanations

They were polite, gentle and explained in great detail

Both students were friendly and helpful in explaining what was happening

Very thorough and informative

My student was very friendly and helpful

The dentist was a pleasure to be seen by.

Very good treatment and explanations of what was being done

Very good because they were really, really kind and caring they are really fun

Very kind students Non-judgemental treatment

Kept me fully informed throughout the session. Very friendly

The gentleman and lady that I had my appointment with today wear amazing and explained everything very thoroughly

Very well done and talked all about it

The students were very good and helpful and friendly

DO and AN were great and welcoming

Very good service and very thorough

Made to feel at ease. Care was important

Felt well looked after and they were very respectful.

Excellent student, explained everything well

Because I was told what was happening and Basil and Zoe were brilliant

Very professional and confident young man

Felt very cared about. Good feedback and explanation. Comfortable and relaxed throughout

Well looked after, all questions answered

The students are amazing here. Very friendly and extremely polite! Will recommend to family and friends

I want to see her again next time and it was super helpful and informative. Thank you

The students were very nice to speak to, very informative in what they are doing with the upmost care for the patient

Everyone is very friendly efficient and professional

All the staff were fantastic and very helpful.

My dentist had great bedside manner and seemed very thorough

Every visit I am treated with respect, everything is explained clearly. I always feel that I have the final say and all the students / staff are amazing


The staff and students are excellent

I feel very privileged to have these two ladies working on my teeth and gums they reassure me and are very patient and kind to me. I know they are doing the best for my mouth health couldn’t ask for more so thank-you ladies!!!!

I was made to feel at ease, everything explained clearly

Gentle and careful with being scared

Really reassuring and informative

The lovely young lady, JM treated me with dignity and respect, she explained everything to me and was extremely pleasant and polite. Other members in the educational department who tended were also very friendly

The students were extremely friendly, and I felt at ease all through. Everything was explained to me efficiently

Friendly and explained everything simply

Cannot fault anything!!

Very positive in terms of action plan for the appointment, feedback throughout, and then next steps including selfcare.

Really capable dentist and good manner

I felt that I was treated in a professional manner

Always strive for perfection.

CM was very calm and confident. I felt reassured despite my anxiety.

Had a tooth out today and didn’t feel anything

Great commutation and made me feel comfort

Constantly spoken to about what’s happening and my comfort considered

Jess was great, knowledgeable and helpful with any questions

Very scared of the dentist and they were super friendly, very talkative and calming

The treatment feedback and information given by MK and RK was very good

Very good service, SA explained as we went along

PS was very welcoming and made me feel relaxed and at ease, explaining each process before doing it as well, assuring. Answered any questions I had

Excellent staff made to feel at ease

Very professional, friendly team. Best dentist appointment I’ve ever had! Great to learn more about my teeth and have such a thorough overview of everything

Both dentist I’ve seen have been lovely and very knowledgeable

Another excellent service given by JO and HR. Very happy

The students and supervisors treated me in a respectful and non-judgemental manner

Very helpful and knowledgeable very polite

Explained everything and my oral health has improved

Communication is good and they keep you calm

GB is paying much attention to getting everything right, very happy

MS was very thoughtful and reassuring and very thorough

No pain, nice dentists, felt very relaxed throughout the examination

Caring and understanding towards my fear of dentistry

I felt very relaxed and TN explained everything to me so I knew what was happening all along

Good communication about treatment. Lots of good tips given too!

I was made to feel comfortable throughout my appointment. Considered my concerns and allowed me to pause when needed. Explained the whole procedure so I could fully understand

DM was very knowledgeable and helpful and I feel like I am in very good hands.

Clear, knowledgeable communications. Put at ease

Staff, were all excellent, very professional, friendly, helpful

Very good communication skills and work ethic

Fantastic lady very helpful very patient

Friendly staff. Informative and patient

Friendly staff and answered all my questions

Treated with total respect and all explained perfectly

Mission accomplished with skill and very good explanation. Felt very professional

Everything was good professional and friendly

Students were very attentive and caring. They listened to me and, reassured when needed and explained everything really clearly

Advice from Teaching Staff to Students well communicated and well executed by Students

The two students I had today were extremely friendly and kind, they ensured I was informed of everything happening and felt comfortable

Treated me urgently and was very thorough and aware that I don’t like the dentist

Very kind and compassionate throughout the whole process of treatment

I am so happy to see a dentist at all and everyone has been lovely, welcoming, informative and professional

Relaxed nice easy going people

Answered all questions no matter how silly

Staff listen and make patients feel comfortable. They tell you what is happening with your treatment and are overall 10/10

Very friendly and very good communication

Everything went to plan with no issues

Impeccable treatment and care, tailored to my needs and very attentive staff

Great treatment. Comprehensive feedback on actions and then treatment plan

I appreciate the professionalism shown by someone so young

The dentist put me at ease and were really great

Very friendly and professional made me feel comfortable and confident in their ability

Treatment explained and plan developed

MW and LH were very thorough and so kind to me

Superb care and attention very sensitively handled

JM is amazing at making me feel calm

I had two teeth extracted. No pain at all with the injections or the extraction. JO and HR were very professional in every way. It was a lot less traumatic than I expected. Very happy

Very thorough and all explained so I know what’s happening and what to expect. Dentist has a friendly and engaging manner

Very informative, very kind, tick time to check in with me lots, presented very professional, was a pleasure to be helped

I was kept fully updated what was going on and put at ease

I was happy with the way I was treated and the professionalism of the student, her helper and her supervisor

Efficient and kept me calm in understanding with communication

Confident students and good communication

The staff and students are really helpful and professional and caring

Very efficient and professional service

Friendly was put at ease and everything was explained fully

Everyone was amazing, EF and CK were absolutely brilliant

Always professional and a happy and safe environment with no judgement but helpful advice

Great service and very happy calm environment

Students were very polite and friendly. They knew what they were talking about and were confident and competent in their abilities

Very helpful, explaining every step, it was a smooth start to finish process. Everyone was kind. It’s clean.

Very pleased with every aspect of my treatment and feel very confident in the abilities of both technicians

Pleasant and informative first appointment

Very safe, comforting staff, excellent bedside manner!

Everything was very well explained and treatment was carried out very well

Helpful make me feel assured and have confidence with all treatment

Very informative and made me feel relaxed

The students are very thorough and caring made me feel very comfortable

Appointments are on time, staff are all super friendly and professional

Was treated with respect and everything was explained thoroughly really positive experience

SA was patient and clear in his instruction. This is reassuring to the patient

Because they were great, friendly, explained everything clearly as well. Laid my fairs to rest

I was very impressed with the people and set up

Really informative and confident interaction

TN was a friendly student and RK as well they explained everything so well

Very good service and I’m very happy with the care and professionalism

Thank you so much for such a brilliant service!

Thank you so much for my treatment

Very happy, looking forward to a new smile.

Grateful to see a dentist, positive experience, brilliant staff

I am feeling more positive now than ever before. Thank you

Feel very involved and consulted at every stage

Thanks very much, feel like I’ve been in very good hands

Friendliness and professionalism of all staff

Good explanations of what’s happening with my treatment

I am delighted with the dentitions and supervisors and I am delighted with the way they explain clearly to me at all stages of my treatment

Excellent care and amazing treatment thank you

Looking forward to further sessions with these lovely guys

Great service, very person-centred approach, clarity with plan moving forward

Great guys need rewarding for their efforts deservedly

Thank you for your time and dental treatment

I would still highly recommend this facility

Yes, I like you had posters in the loo about…are you scared of your partner….great placing, great idea

I felt confident in the care of SA and AW

I am very grateful for this helpful and friendly service

AS and EG work well together and provide an atmosphere of both professionalism and proficiency. I am very grateful. Thanks

Just that I recognise a quality individual when I encounter one and today that is exactly how I feel, very impressed